ServiceJourney's Operational CRM provides an intuitive view of all service-related information about customers. Front-office and back-office employees use the 360-degree view of the customer to provide exceptional service by seeing all relevant data, cases, relationships and documents in one place.
Operational CRM helps organizations achieve the following goals:
- Provide a 360-degree view to customer service agents
- See all cases and interactions that customer has with your organization
- View the relationships between customers, parent companies, subsidiaries, and related organizations
- Bring in real-time data from other core systems
- Orchestrate customer-related workflows across business units
- Identify service bottlenecks
- Communicate with customers in multiple channels
Operational CRM comes with feature-rich components that can be extended to fit your particular needs.
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