The widget library offers various widgets that can be added to your dashboard to help you monitor your team’s performance trends, and your live workload to help you take necessary actions faster.


Widget library

The live widgets from the widget library pulls out data from your ServiceJourney solution.

Widget NameWidget TypeDescriptionSample
My Cases Chart By PriorityChartPie chart of all Cases assigned to the logged-in user broken down by Case Priority

My Cases Chart By TypeChartPie chart of all Cases assigned to the logged-in user broken down by Case Type

My Tasks Chart By PriorityChartPie chart of all Tasks assigned to the logged-in user broken down by Case Priority

My Tasks Chart By TypeChartPie chart of all Tasks assigned to the logged-in user broken down by Case Type

My Cases GridGridGrid of all Cases assigned to the logged-in user

My Tasks GridGridGrid of all Tasks assigned to the logged-in user

My CasesGridGrid of all Cases assigned to the logged-in user, clon of My Cases Grid

My TasksGridGrid of all Tasks assigned to the logged-in user
Create New CaseMiscellaneousList of all  the available Case Types

Coded PageMiscellaneousWidget used to show a Coded Page

AppBase PageMiscellaneousWidget used to show an AppBase Page

URLMiscellaneousWidget used to show a URL

ImageMiscellaneousWidget used to show an Image

Widget Escalated Email CasesMiscellaneousWidget used to show the Coded Page ESCALATED_EMAIL_CASES

SPAM Emails

Miscellaneous

Widget used to show the Coded Page RECENT_EMAIL_SPAM

My Tasks SummarySummaryCount of open Tasks assigned to the logged-in user broken down by Priority

My Cases SummarySummaryCount of open Cases assigned to the logged-in user broken down by Priority

My Cases TotalSummaryTotal of open Cases assigned to the logged-in user