The default Dashboards in ServiceJourney offers an overall view of the organization's help desk and performance. ServiceJourney has three out-of-the-box dashboards.
A dashboard that shows an overview of incoming emails across all capture channels.
The standard dashboard for Customer Service Agents gives a general overview of the organization's cases with the ability the manually create new ones.
A dashboard that is similar to the Agent Dashboard except with more information on recently opened emails.