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Adding Inbound Email Settings

Adding a new set of Inbound Email Settings is a straightforward process that allows users to configure and customize how incoming emails are managed within the application.

Follow the steps below to add a new set of Inbound Email Settings.


  1. Navigate to Setup → Email Settings → Inbound Email Settings
  2. Click the plus green button to Add New settings
  3. In the pop-up window, fill in the fields required on each section
  4. On the Identification Section, select the Email Capture Channel from the dropdown list.
  5. Insert a Name for the settings. In the example below, InboundEmail.
  6. Insert a Code for the settings.
  7. Insert a brief Description for the settings.
  8. Continue with the other sections. View the next articles to learn how to fill the other sections.

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