Content Properties Settings
When someone replies to an existing email thread, the subject line often includes specific prefixes that help identify it as a reply or indicate its status. These prefixes serve as markers to help both the sender and recipients understand the context and nature of the email. Here's an expansion of the provided prefixes:
- Re: This is one of the most common and widely recognized email prefixes. It stands for "reply" and is typically added to the subject line when someone responds to an email they received earlier in the conversation. For example, if the original email subject is "Meeting Agenda," the reply's subject might become "Re: Meeting Agenda."
- Aw: Short for "answer" or "answered," this prefix is less common but may be used in some contexts to indicate that a previous question or inquiry has been addressed. It is similar in meaning to "Re:" and is used when replying to specific questions or requests within an email thread.
- Accepted: This prefix is often used in the subject line of an email to indicate that the recipient has accepted an invitation or request. For example, an email with the subject "Accepted: Team Lunch Tomorrow" indicates that the recipient has confirmed their attendance.
- Tentative: Similar to "Accepted," this prefix is used when the recipient is unsure about their availability and responds with a tentative acceptance. For instance, "Tentative: Project Meeting on Friday."
- Declined: This prefix signals that the recipient has declined an invitation or request. If someone cannot attend a meeting, they might reply with "Declined: Weekly Team Meeting."
These prefixes play a crucial role in email communication, as they provide quick context and help recipients prioritize their responses. They also allow email clients and applications to organize conversations into threaded discussions more effectively, making it easier to follow the flow of communication and track responses. When searching for emails, users can also use these prefixes as search criteria to quickly filter and find specific types of messages.
Steps
- Navigate to Setup → Email Settings → Inbound Email Settings
Using the gear icon next to the name of the Email settings, open the configuration window selecting the Quick Modify option.
Under the Content Properties Settings section, using the dropdown list, select the method to detect the Reply and the Forward prefix.
These are the options available for Reply Prefix Detection:
- Default: Inherits Reply prefix configuration from the DEFAULT setting.
- Standard: Default value for DEFAULT setting. Uses the default English reply criteria of "Re:", "Aw:", "Accepted:", "Tentative:" , and "Declined:"
- Custom list - Textfield that allows setting custom reply prefixes. For example, Spanish prefixes like "Asunto:" (Subject).
These are the options available for Forward Prefix Detection:
- Default: Inherits Reply prefix configuration from the DEFAULT setting.
- Standard: Default value for DEFAULT setting. Uses the default English reply criteria of "Fw:, Fwd:,"
- Custom list - Textfield that allows setting custom reply prefixes. For example, Spanish prefixes like "Reenvío:".
These are the options available for Language and Sentiment detection:
- Default: Inherits Detect language/sentiment configuration from the DEFAULT setting)
- Yes: Default value for DEFAULT language setting. Attempts to detect the language/sentiment of the email using an Azure Cognitive Service.
- No: The default value for DEFAULT sentiment set. The language/sentiment is not detected.
