The Reports & Analytics User Guide is split into various chapters. These chapters are ordered so that you progress through your guide as you would logically in resolving your customer's needs. The chapters contain sub-sections that break down barriers for you, explaining how to optimize the use of the customer service system to effectively manage customer requests.

The Report Management component provides access to a set of standard reports intended to help you track information about how your reports and dashboards are used.

Table of contents