User API

By integrating these prebuilt API Rules into AppBase, users can easily harness the Genesys Conversation API's full potential. These rules might include predefined request and response formats, authentication mechanisms, error handling procedures, and other essential components that are essential for successful API communication.

GEN_findUsers

This rule finds users by email or name in Genesys users

Input Params:

• UserValue (Required): name or email of users

Output Params:

• ErrorCode
• ErrorMessage
• Users: JSON list of users.

Methods in Extensions

Before executing these methods, you should init auth token:

using DCM.GenesysHelper.Services;

string pureCloudUrl = ConfigurationManager.AppSettings.Get("PURECLOUD_URL");
string clientId = ConfigurationManager.AppSettings.Get("PURECLOUD_CLIENTID");
string clientSecretId = ConfigurationManager.AppSettings.Get("PURECLOUD_CLIENTSERCRETID");
int regionHost = DcmConvertHelper.SafeObjectToInt(ConfigurationManager.AppSettings.Get("PURECLOUD_REGIONHOST"));

AuthService authService = new AuthService();
authService.SetAuthToken(pureCloudUrl, clientId, clientSecretId, (PureCloudRegionHosts)regionHost);

How to get debug enabled flag. Debug data will be available in Conversation History (if we have ConversationId) or the system monitor.

string result = request.AsString("GEN_ADVANCED_LOGGING");
bool isDebugEnabled = result == "1";

using DCM.GenesysHelper.Services;        
 
var result = new UserService().GetUsers();

using DCM.GenesysHelper.Services;        
 
var result = new UserService().GetUsersByUserValue("AnyName");

using DCM.GenesysHelper.Services;        
 
string userId = ConfigurationManager.AppSettings.Get("UserId");
var result = new UserService().GetUser(userId);

using DCM.GenesysHelper.Services;        
 
string userEmail = ConfigurationManager.AppSettings.Get("UserEmail");
var result = new UserService().GetUserId(userEmail);

Examples

https://gitlab.appbase.com/dcm/extensions/blob/develop/Extensions/Tests/DCM.Extensions.Tests/GenesysHelper/UserHelperFixture.cs

Related Articles

• APIs Guide