Single sign-on (SSO) integration connects Eccentex ServiceJourney with your Microsoft Azure Active Directory to expand automated login within your company. 

Note: The user’s single sign-on email address must match the configured email address for that user in Eccentex ServiceJourney.

Steps to configure

  1. Configure SSO for Eccentex ServiceJourney
  2. If needed, configure SSO for Genesys Cloud CX


Eccentex ServiceJourney supports the following SSO providers:

  • Generic SAML 2.0
  • Microsoft Azure Active Directory
  • Microsoft Azure Active Directory 
  • Okta SAML 2.0