Configuring Single Sign-On (SSO) using Microsoft Azure AD

Single sign-on (SSO) integration connects Eccentex ServiceJourney with your Microsoft Azure Active Directory to expand automated login within your company. 

Note: The user’s single sign-on email address must match the configured email address for that user in Eccentex ServiceJourney.

Steps to configure

1. Configure SSO for Eccentex ServiceJourney
   https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/eccentex-appbase-for-azure-tutorial?WT.mc_id=AZ-MVP-5003408
2. If needed, configure SSO for Genesys Cloud CX
   https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/purecloud-by-genesys-tutorial

Notes

Eccentex ServiceJourney supports the following SSO providers:

• Generic SAML 2.0
• Microsoft Azure Active Directory
• Microsoft Azure Active Directory 
• Okta SAML 2.0