Eccentex Documentation
Find help using and configuring Eccentex products
Pinned articles
Installing the ServiceJourney Connector for Genesys Cloud
The Eccentex ServiceJourney Connector in the Genesys AppFoundry is a Premium App that helps connect your Genesys Cloud CX org to your AppBase ServiceJourney ...
Searching the CRM
The standard CRM Search page lets you search across all party parties, including customers. The search page shows the basics for each party but your administ...
Working with Email Cases
ServiceJourney helps compile and organize emails in a single place so no customer request goes unnoticed. Treating email as Cases helps agents triage, automa...
Guides
AppBase Guide
The AppBase platform makes a clear distinction between the design time and runtime environments. The design time environment consists of a design repository ...
AppBase Activity Guide
This is self-guided training for Eccentex solutions. Restrictions: AppBase version 7.1.x DCM version 6.3.x 1. Getting Started 2. Accessing the Training Envir...
ServiceJourney Guide
Omnichannel customer service solution built on AppBase
Knowledge Base Guide
Knowledge Management solution provides the ability to manage the content of one or multiple knowledge bases, provide a number of pre-built user interfaces fo...