Find help using and configuring Eccentex products
Installing the ServiceJourney Connector for Genesys Cloud
The Eccentex ServiceJourney Connector in the Genesys AppFoundry is a Premium App that helps connect your Genesys Cloud CX org to your AppBase ServiceJourney ...
Working with Email Cases
ServiceJourney helps compile and organize emails in a single place so no customer request goes unnoticed. Treating email as Cases helps agents triage, automa...
Searching the CRM
The standard CRM Search page lets you search across all party parties, including customers. The search page shows the basics for each party but your administ...
Omnichannel customer service solution built on AppBase
AppBase Activity Guide
Self-guided tour of the AppBase low-code platform
Knowledge Base Guide
Knowledge Management solution provides the ability to manage the content of one or multiple knowledge bases, provide a number of pre-built user interfaces fo...