A DCM solution provides a range of mechanisms and fields that can be used to categorize and classify Cases. Whilst the number of classifying fields is unlimited by using Custom Fields, the primary useful primary classification for a Case is the Case Type.
A Case Type is determined first and cannot be later changed.
Creating An ‘Auto Loan’ Case
- Go to → DCM Training
- Navigate to → Setup
- In Case Setup → Case Types (1), click on the New Case Type button (2).
Enter Auto Loan as the Case Type Name. The Code field will be auto-populated using the Name field subtracting dash (-) and any spaces or special characters, it also changes to uppercase.
You can override Code Value (ensuring no spaces or special characters are used). Code Value cannot be changed after saving
- Type ‘car’ in the Icon field and select the automobile car icon as a pictorial representation of our Case Type.
- Add some additional styling to the icon that represents the Case Type by choosing the alternative Color code
B51A2E(You can use the palette to select a color).
- Create the Resolution Codes for the Case Type. Case Resolution Codes appear as a list of drop-down values that the caseworker can select when closing a Case to indicate what the outcome was.
- Add the Case Resolution Codes identified in Reviewing the GBank Auto Loan Case Scenario chapter by clicking on the plus icon.
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Auto Loan Application Process for GBankas the Description of the Case Type.
This is particularly useful for Case Workers when several Case Type options are available when first creating a Case, so your description helps explain when to use this type.
- Select the Default Priority as
When a case of this type is created, it automatically will be assigned this priority. Note the caseworker can override this at the execution time for case creation.
Staticfor Default Workbasket.
- Ensure the checkbox Data Model is selected to use the Master Data Management feature in further steps.
- Leave Custom Processing and Document Management Defaults sections blank by default. DO NOT change anything here for now.
- Check your screen with the following image and select Save when done.
- If there are no errors in the process of creating the Case Type, you will see the following summary screen after a short amount of time.
- Click on the Milestone Diagram link (Auto Loan) to validate that in the process of creation of a Case Type the default Milestone diagram is also created. You can modify this milestone definition later. Close this window
- Click on the Procedure link (Auto Loan) to see that in the process of creation of a Case Type the Procedure is created. The default procedure will be empty. Close the window.
- Finally, click on the Data Model link (Auto Loan) to see that in the process of creating a Case Type, the Data Model is also created with two elements: Case and the Business Object Auto Loan. Close the window.We will add more elements to the Data Model in the next steps.
- Close the Auto Loan window.