A group is a set of users who share a common purpose.
Groups may perform tasks such as approving change requests, resolving incidents, receiving email notifications, or performing work order tasks. Any business rules, assignment rules, system roles, or attributes that refer to the group apply to all group members automatically. Users with the SYSTEM: Allow User Management role can create and edit groups.
Creating a user group
On the top right, navigate to → Manage Users
Navigate to User Management → Groups
Click the New Group button
Fill out the appropriate fields
Click Save
Managing the list of users that belong in a group
On the top right, navigate to → Manage Users
Navigate to User Management → Groups
Click the hyperlink of the group whose membership you want to manage
Click on the Group Users tab and then click Edit
Move the appropriate users between Available Users and Selected Users
Click Save
Users need to log out and log back in for these changes to take effect
Setting a group's roles
Roles assigned to a group apply to all members of that group.
On the top right, navigate to → Manage Users
Navigate to User Management → Groups
Click the hyperlink of the group whose membership you want to manage
Click on the Group Roles tab and then click Edit
Move the appropriate roles between Available Users and Selected Users
Click Save
Users need to log out and log back in for these changes to take effect
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