In addition to the large range of standard fields that the DCM provides for Case, Task, and Party Types, there is also the ability to add new fields of many types. These ‘Custom Fields’ allow a DCM solution to be customized for the unique requirements of each business.
To add a custom field (or Dictionary List) to the DCM solution, a category for that field needs to be created first.
Steps
Navigate to Setup → Lists → Dictionaries(1)
Click on the green plus button to add a New Category(2)
Type ‘Employment Types’ for Name.
Select the ‘group users’Icon, set the Color to ‘FFF126’ (an ugly color, I know).
Insert. 'Employment TypesDictionary' as Description.
Save it.
Select the new category ‘Employment Types’.
Add the Word ‘Professional’ using the plus button beside the Alphabetize button.
Save the new Word.
Now we are going to export this list definition. The idea is to modify/add the Word entries right in an Excel file and then upload the file with all the changes. This is useful when you need to manage a long list.
Open the recently exported Excel file named ‘Dictionary_EMPLOYMENT_TYPES.xlsx’ and complete it with the following words. You should be able to copy the following table to the Excel file.
Name
Code
Value
Remarks
IsDisabled
ForceHide
Professional
EMPLOYMENT_TYPES_PROFESSIONAL
Professional
0
0
Management
EMPLOYMENT_TYPES_MANAGEMENT
Management
0
0
Self-Employed
EMPLOYMENT_TYPES_SELF_EMPLOYED
Self-Employed
0
0
Retired
EMPLOYMENT_TYPES_RETIRED
Retired
0
0
Other
EMPLOYMENT_TYPES_OTHER
Other
0
0
Import the updated Excel file containing the new definitions and validate your results with the following image.