Discussion Settings
Discussions have been implemented as the Collaboration tool within the ServiceJourney solution. The following settings manage how users interact with the Discussion/Collaboration threads.
| Setting | Description |
|---|---|
| Managing Discussion Threads | |
| Creating a New Discussion Thread | Indicate whether any user viewing the Case can create a Discussion thread or only the Case Owner can do this. |
Editing a Discussion Thread | Indicate whether any user viewing the Case can edit a Discussion thread or only the Case Owner can do this. Alternatively, no users can edit a Discussion thread once it is started. |
| Deleting a Discussion Thread | Indicate whether any user that can view the Case can also delete a Discussion thread or only the Case Owner can do this. Alternatively, no user can delete a Discussion thread once it has been started. |
| Participation in Discussion Threads | |
Commenting in a Discussion Thread | Indicate whether any user that can view the Case can also comment in a Discussion thread or only people who are part of the discussion can do this. |
| Allowing User to Join a Discussion Thread Themselves | Indicate whether any user can join a Discussion thread directly or if they need to be invited. |
| Allowing a User to Leave a Discussion Thread Themselves | Indicate whether any user can leave a Discussion thread they are part of or need to be removed by other users. |
| Adding Other People to a Discussion Thread | Indicate whether any user that can view the Case can add any other user to a Discussion thread or only the Case Owner can do this. Alternatively, no users can add other people to a Discussion thread. |
| Removing Other People from a Discussion Thread | Indicate whether any user that can view the Case can also remove any other user from a Discussion thread or only the Case Owner can do this. Alternatively, no users can remove other people from a Discussion thread. |
| Deleting a Comment | Indicate whether only the user who created a comment or nobody can delete it. |
| Editing a Comment | Indicate whether only the user who created a comment or nobody can edit it. |