Extending the Case Data Models

Every Case Type can have its own fields and sub-objects collectively known as a data model.

Steps to Configure

1. On the top right, navigate to 

   

    → ServiceJourney
2. On the top left, navigate to 

   

    → Setup
3. On the left menu panel, navigate to Case Setup → Case Types
4. Click on the hyperlink of the Case Type you want to manage
5. Click on the Data Model hyperlink in the Properties tab
   

   

   
   
6. Make changes to the data model
7. Click Save
   

   

   
   
8. On the top right, navigate to 

   

    → Application Studio → ServiceJourney
9. Navigate to Deployment Management → Deploy and deploy the solution

Related Content

• Configuring the Case Forms