The Knowledge Base solution provides for the ability to create Article Templates with pre-populated texts and customizations that could be used as a design pattern when adding new articles.
Add an Article Templates
Navigate to Data Management → Article Templates
Click the New Article Template button
Type a Name to the new template
Insert a brief description for the template
Customize the content of the article as needed.
Action
Description
Template Name
Article Template Name
Description
Description of Article Template
Article Title
Article Title
Tags
Selecting Tags. A tag is a keyword or label that categorizes your article with other similar articles.
Knowledge Base
Selecting Knowledge Base that this Article Template belongs to.
Category
Select the category that the article template belongs to.