SSO Configuration for ServiceJourney
This article provides a high-level guide on configuring SSO integration with PureCloud and AppBase. This integration provides a seamless authentication experience for end users working with AppBase within the PureCloud platform. To use this feature, you need to configure AppBase SAML SSO. Then, when AppBase Azure SSO is configured and users are successfully onboarded via Azure AD synchronization or manual onboarding, you can start configuring PureCloud Azure SSO.
Single sign-on (SSO) integration connects Eccentex ServiceJourney with your Microsoft Azure Active Directory to expand automated login within your company.
Note: The user’s single sign-on email address must match the configured email address for that user in Eccentex ServiceJourney.
Steps to configure
- Configure SSO for Eccentex ServiceJourney
https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/eccentex-appbase-for-azure-tutorial?WT.mc_id=AZ-MVP-5003408 - If needed, configure SSO for Genesys Cloud CX
https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/purecloud-by-genesys-tutorial
Notes
Eccentex ServiceJourney supports the following SSO providers:
- Generic SAML 2.0
- Microsoft Azure Active Directory
- Microsoft Azure Active Directory
- Okta SAML 2.0