Agents can be organized into different Teams to help them focus on certain types of issues. Each team can have different kinds of assignments and other automations specific to them. You can restrict agents in a Team so they can see only the cases assigned to their team. This reduces clutter and let them work efficiently.
Steps to configure
On the top right, navigate to → ServiceJourney
On the left, navigate to → Setup
Navigate to Internal Teams → Teams
Select the row with the Team that you want to manage
