Tracking the History of a Conversation
The table TBL_GEN_CONVERSATIONHISTORY tracks information about how the Conversation was processed.
Data is populated automatically throughout the Conversation lifecycle.
Table Structure
| Field | Purpose | How it's populated |
|---|---|---|
| ConversationId | The COL_ID of the TBL_GEN_CONVERSATION record. | Should be known when the Context record is created. |
| IsSystem | Same purpose as for Case History. | Should be known when creating the history record. |
| HistoryCreatedBy | Same as for Case History. | Same as for Case History. |
| Description | Same as for Case History. | Same as for Case History. |
| CreatedByName | Same as for Case History. | Same as for Case History. |
| AdditionalInfo | Same as for Case History. | Same as for Case History. |
| MessageType | Same as for Case History. | Same as for Case History. |