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Eccentex Documentation

Find help using and configuring Eccentex products

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Working with Email Cases

ServiceJourney helps compile and organize emails in a single place so no customer request goes unnoticed. Treating email as Cases helps agents triage, automa...

Installing the ServiceJourney Connector for Genesys Cloud

The Eccentex ServiceJourney Connector in the Genesys AppFoundry is a Premium App that helps connect your Genesys Cloud CX org to your AppBase ServiceJourney ...

Searching the CRM

The standard CRM Search page lets you search across all party parties, including customers. The search page shows the basics for each party but your administ...

Guides

AppBase Core Platform

The AppBase platform makes a clear distinction between the design time and runtime environments. The design time environment consists of a design repository ...

Solution Setup Guide

Solutions are a collection of business objects, processes, roles, and applications that solve a business need. Solutions are designed using AppStudio and are...

Knowledge Base App

Knowledge Management solution provides the ability to manage the content of one or multiple knowledge bases, provide a number of pre-built user interfaces fo...

ServiceJourney App

Omnichannel customer service solution built on AppBase

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