Pinned articles
Working with Email Cases
ServiceJourney helps compile and organize emails in a single place so no customer request goes unnoticed. Treating email as Cases helps agents triage, automa...
Installing the ServiceJourney Connector for Genesys Cloud
The Eccentex ServiceJourney Connector in the Genesys AppFoundry is a Premium App that helps connect your Genesys Cloud CX org to your AppBase ServiceJourney ...
Searching the CRM
The standard CRM Search page lets you search across all party parties, including customers. The search page shows the basics for each party but your administ...
Guides
AppBase Core Platform
The AppBase platform makes a clear distinction between the design time and runtime environments. The design time environment consists of a design repository ...
Solution Setup Guide
Solutions are a collection of business objects, processes, roles, and applications that solve a business need. Solutions are designed using AppStudio and are...
Knowledge Base App
Knowledge Management solution provides the ability to manage the content of one or multiple knowledge bases, provide a number of pre-built user interfaces fo...
ServiceJourney App
Omnichannel customer service solution built on AppBase