Follow these steps to install and use the Knowledge Base v2.2 component.

If you currently have Knowledge Base v1.x installed and want to do an upgrade to v2, please refer to the instruction on the page Upgrading to Knowledge Base v2.x

Import the Knowledge Base Solution

  1. Download the latest solution component build from the KB: Knowledge Base page
  2. Navigate to System SetupSolutions

  3. Under the selected clean solution, click on the Import



  4. Select Import from file
  5. Upload the installation file that you have downloaded during step 1 named like

  6. Select the Clean import (1) option
  7. Keep checked the Import solution events (2)
  8. Type the word IMPORT (3)
  9. Click the Import uploaded file (4) button to begin the importing process.

  10. After getting the message Solution imported. Spent time: 00:02:34 Click the Confirm button
  11. Confirm restart AppStudio to proceed when prompted.

  12. Logout and then log in again to the AppBase.

Deploy the New Knowledge Base Solution

  1. Open Solutions. In <<your solution>> click on Launch AppStudio

  2. Open Deployment Management → Advanced Deployment page and ddeploy your new KB solution

    Note 1: During deployment, you can get exceptions (or even a few) in Journal section like:
    "ORA-24344: success with compilation error".

    Note 2: During deployment, you can get exceptions (or even a few) in Journal section like:
    "Table 'TBL_LTRTemplateAttachments' - trigger name was truncated from 'bi_TBL_LTRTemplateAttachments' to 'bi_TBL_LTRTemplateAttachment' "

    Note 3: If you use AppBase installed on MSSQL Server then during deploy only for views you can get exceptions (or even a few) in Journal section like:
    "Object is invalid. Extended properties are not permitted on '%RULE_NAME%', or the object does not exist".

  3. If you get any of these messages, click the Confirm button.

Assign KB Roles to User(s) and/or Group(s)

  1. Open Manage Users
  2. Open the detail of the user(s) account
  3. In the User Account detail page, select the User Roles tab (1), then select the new KB solution from the right panel (2)
  4. Add to the user the roles needed for the solution.

    If you need to grant access to a group (Developers for example), you should add the following roles to the group: KB_Root and KB_Administator (if needed).

  5. Select the Configuration Environment from the right panel and add the System: Solution Access (<Solution Name>) role to get access to the new KB solution (and to see the icon on the Home page).
  6. You have to re-login to get the new privileges (Logout and the Login).

Execute the initSolution Script

  1. Navigate to the solution runtime (1), open the page About (2), and click the Run init solution script (3) button to initialize the solution.
  2. In the pop-up Warning window, click on the Run init script button.
  3. To check the status of the process, update the Initialization script information window using the Reload button.
  4. When the initialization is Processed (is finished), you will see the status under the Result field.
    Validate that every step ended with a Success status.

Setting the Full-Text Search (FTS/Solr)

  1. If you are planning to use FTS (Solr) functionality for full-text search go to Setup → Configuration
  2. Check the FTS Enabled and set the FTS core Name.
  3. Save the new setting

  4. On the Solr server run the following steps:
    1. On the Solr server replace the configuration file for your core to file from the zip\kb_dev\conf\schema.xml  
    2. Open Solr web UI (for example:, where kb_dev is the core name defined in Step 2)
    3. Open the page Documents 
    4. Select Document Type  = XML
    5. Add the following key to the window <delete><query>*:*</query></delete>
    6. Click the button Submit Document
    7. Open the page Code Admin
    8. Select your Solr core (in this example is kb_dev)
    9. Click the button Reload
  5. In your solution open Data Management → Knowledge Base Management
  6. Click the button Reindex All to build the indexes. This process may takes a couple of minutes depending on the size of the KBs (number of articles, content, etc.).

    Please make sure that you have SOLR core installed when enabling FTS.

Configure the Email Settings

  1. Navigate to the Letter Generation (1)
  2. Open Administration → Configuration (2)
  3. Click on the Configure button (3).
  4. In the opened popup window fill out the system variables with names like LTR_SMTP_* according to your business context
  5. The KB solution is ready, you can start using the Knowledge Base component