About this guide

This User Guide has been written for customers, service agents, and back-office users. This guide covers the Knowledge Base solution from end to end. We will explore all areas from the basics of navigating the system to complex implementations.

The User Guide is split into various chapters. These chapters are ordered so that you progress through the guide as you would logically in resolving your customer's needs. The chapters contain sub-sections that break down barriers for you, explaining how to optimize the use of the system to effectively manage it.

Readers of this User Guide do not need to have development knowledge or prior knowledge. Leave a comment at the bottom of a page if you'd like us to improve content.

Table of contents