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Manage Distribution Channels

Distribution channels send alerts to users after a certain event occurs in a system, such as a workflow has been started or a work item is overdue. You can specify alerts to notify both users of this system and outside bodies like customers.


  1. On the top right, navigate to 
     → Application Studio → <<solution>>
  2. On the left, navigate to Channel Setup → Manage Distribution Channels
  3. Click on the hyperlink Distribution Channel Name to open a new tab to see the details of the distribution channel.
  4. On the new tab, you can see details of the distribution channel as Email properties.
  5. Some details are hidden and can be shown by clicking on the Show Sensitive Information button.
  6. To test the Distribution Channel, click the Test Distribution Channel button. This will open a popup window.
  7. Enter the required info and click the Test button.
  8. After a couple of seconds, you will get a Diagnostic of the test. In our example, we got a Failed test (Status: Failed), and the Result column has the details of the testing results.
  9. Click Cancel when done with the tests.

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