ServiceJourney's Operational CRM provides an intuitive view of all service-related information about customers. Front-office and back-office employees use the 360-degree view of the customer to provide exceptional service by seeing all relevant data, cases, relationships and documents in one place.

Operational CRM helps organizations achieve the following goals:

  • Provide a 360-degree view to customer service agents
  • See all cases and interactions that customer has with your organization
  • View the relationships between customers, parent companies, subsidiaries, and related organizations
  • Bring in real-time data from other core systems
  • Orchestrate customer-related workflows across business units
  • Identify service bottlenecks
  • Communicate with customers in multiple channels

Operational CRM comes with feature-rich components that can be extended to fit your particular needs.

Table of Contents

Extending the party data model
Modifying the Party Detail page