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Scheduler and Events

The Scheduler and Events feature in Eccentex AppBase is a powerful tool for automating tasks and processes based on specific events or triggers. It enables you to define rules that determine when and how these tasks should be executed, ensuring that your workflows run smoothly and efficiently.

Here are some of the key benefits of using Scheduler and Events:

  • Improved efficiency: Automate repetitive tasks and streamline workflows to free up your time and resources for more complex work.

  • Enhanced productivity: Reduce manual work and errors, allowing your team to focus on providing better customer service.

  • Increased visibility: Track the execution of scheduled tasks and events to ensure everything runs according to plan.

  • Real-time responsiveness: Respond to events and changes in real-time by triggering automated actions.

  • Improved compliance: Ensure that your business processes comply with internal and regulatory requirements.

To use Scheduler and Events, you create rules that define the conditions under which an event should occur and the actions that should be taken when it does. These rules can be based on various factors, such as:

  • Time: Schedule events to occur at specific times, intervals, or regularly.

  • Data changes: Trigger events when data in the system changes, such as when a new case is created, status is updated, or a deadline is approaching.

  • User interactions: Respond to user actions, such as submitting a form, clicking a button, or uploading a document.

Once you have defined your rules, you can specify the actions to take when the event occurs. These actions can include:

  • Sending notifications: Send emails, SMS messages, or in-app notifications to inform users about events or status changes.

  • Updating data: Modify data in the system, such as updating case statuses, assigning tasks, or changing field values.

  • Executing workflows: Trigger automated workflows that perform tasks, such as routing cases, approving documents, or generating reports.

  • Calling external services: Integrate with external systems and applications to extend the functionality of your automated processes.

The Scheduler and Events feature is highly customizable, allowing you to tailor it to your business needs. You can create complex rules and actions to automate even the most intricate workflows.


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