Welcome to ServiceJourney - an omnichannel customer service application from Eccentex. Resolving customer issues quickly and effectively is at the core of every organization's success. ServiceJourney brings ease and order to the creation, triage, and resolution of your organization's important relationships.

ServiceJourney consists of interrelated records in modules such as Customers, Cases, Workflows, Emails, Communications, etc. and presents them in an intuitive user interface which helps make sense of these connected elements of your business. Whatever your organization's focus - sales, marketing, support, or other ventures - ServiceJourney's flexible platform aligns with your business needs and practices. 

About this guide

The ServiceJourney User Guide has been written for customer service agents and back-office users. This guide covers the ServiceJourney solution from end-to-end. We will explore all areas from the basics of navigating the system to resolving complex cases.

The ServiceJourney User Guide is split into various chapters. These chapters are ordered so that you progress through you guide as you would logically in resolving your customer's needs. The chapters contain sub-sections which break down barriers for you, explaining how to optimize the use of the customer service system to effectively manage customer requests.

Readers of the ServiceJourney User Guide do not need to have development knowledge or prior knowledge of ServiceJourney. Leave a comment at the bottom of a page if you'd like us to improve content.

Table of contents