The default Dashboards in ServiceJourney offers an overall view of the organization's help desk and performance. ServiceJourney has three out-of-the-box dashboards.

Email Dashboard

A dashboard that shows an overview of incoming emails across all capture channels.

Agent Dashboard

The standard dashboard for Customer Service Agents gives a general overview of the organization's cases with the ability the manually create new ones.

Supervisor Dashboard

A dashboard that is similar to the Agent Dashboard except with more information on recently opened emails.