Email Meta Data

This Email Meta Data is used to build the Email Meta Data Report and to help monitoring the Capture Channel behavior. This data it is also used to identify duplicated email/cases based on for example same subject+same sender.

The default CustomerJourney rule to insert data to this object is CUST_AER_StoreEmailMetaData.

Steps to Open a Record

1. On the top right, navigate to 

   

    → ServiceJourney
2. On the left, navigate to 

   

    → Case Management → Admin Tools → Email Meta Data Report
   
3. Click on the gear icon

   

   next to the record you want to open and select Quick Modify or double-click on the line.
   
4. Fill out the fields as needed, explanation of the settings are below

Email Meta Data Properties