The email tab inside of a Party or a Case shows all email specific to that context. In a Party detail page, it shows all email conversations between the Party's primary email address and your organization. In a Case detail page, it shows only emails specific to that Case.
Email client layout
In the above example, the tab "Emails (1/13)" means there are 13 total email messages and 1 of them is unread.
|Reply||Opens a window to reply to the original sender.|
|Reply All||Opens a window to reply to the original sender and all other recipients on the To and CC lines.|
|Forward||Open a window to forward the email and attachments to someone.|
|Documents||Shows a list of all attachments that came with that email.|
|Send Email||Open a window to send a new message.|
|Mark as unread||Marks the message as unread.|
|Mark as read||Marks the message as read.|