ServiceJourney comes with an email client that agents can use to communicate with parties, such as customers and vendors. Agents can send a new email or reply to an existing one.
Steps to send an email
On the top right, navigate to → ServiceJourney
On the left, navigate to → Case Management → CRM Search
Click on the hyperlink to the Party you want to send an email to
Navigate to the Emailstab
Click on the Send Email button
Complete the form
The sent email will appear in the Emails tab and any reply's to that email will be shown as conversational threads.
