Call the rule CUST_CS_assignCase with the action 'ASSIGN'
When in the rule CUST_CS_assignCase code the case is successfully assigned to the team, an email notification is send to the team using the rule CUST_CS_teamNotifyEmailFn (TeamId => v_teamid, CaseId => v_caseid)
Suggested List Configuration
The suggested list is associated to the Minor Category.
Here you can set the teams associated to CC Resolution and Back Office.
Team Notification Configuration
Team Notifications - Settings - Add/Modify settings
The minimum settings are:
Letter Template Configuration
The default template has the following bookmarks predefined