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Letter Templates

Letter Templates in Eccentex AppBase is a feature that allows you to create and manage reusable templates for generating HTML emails and Microsoft Word documents. These templates can be populated with data from AppBase applications, such as case details, customer information, and product data.

To create a letter template, you first need to define the layout and content of the template using a visual editor. You can then insert bookmarks into the template to specify the fields that will be populated with data from AppBase. Once you have created the template, you can save it and use it to generate letters for specific cases, customers, or products.

Letter Templates can be used to generate a wide variety of letters, such as:

  • Welcome letters for new customers
  • Order confirmation letters
  • Invoice letters
  • Shipping confirmation letters
  • Case status update letters
  • Customer satisfaction survey letters

To generate a letter from a template, you simply need to select the template and specify the data that you want to populate the template with. AppBase will then generate the letter and attach it to an email or save it as a Microsoft Word document.

Letter Templates offer a number of benefits, including:

  • Improved efficiency: Letter Templates can help you to save time and effort by automating the generation of repetitive letters.
  • Increased accuracy: Letter Templates ensure that your letters are accurate and consistent, even when generating a large volume of letters.
  • Enhanced professionalism: Letter Templates can help you to create professional-looking letters that reflect well on your company.


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